1. Introduction

1.1. CleanMate Services Ltd is a dynamic, customer-focused online platform providing professional cleaning services. Our goal is to make booking and managing cleaning services simple, convenient, and reliable.

1.2. These terms and conditions govern your use of our website and booking services. By using our platform, you accept these terms in full.

1.3. If you disagree with any part of these terms, you must not use our website or services.

2. Registration and Account

2.1. You must be at least 18 years old to register for an account.

2.2. You are responsible for keeping your account login and password confidential. Any activity using your account is your responsibility.

2.3. We may suspend or cancel your account at our discretion. You may cancel your account by contacting us.

3. Booking and Payments

3.1. All bookings must be made through our website or authorized platforms.

3.2. Payment must be made in full at the time of booking unless otherwise agreed.

3.3. We may cancel or reschedule bookings due to unforeseen circumstances, including force majeure events. You will be notified promptly in such cases.

4. Cancellations and Refunds

4.1. You may cancel a booking in accordance with our cancellation policy stated on the website.

4.2. Refunds, if applicable, will be issued according to the payment method used and our refund policy.

5. User Conduct

5.1. You must provide accurate and truthful information when using our services.

5.2. You must not use the platform to harass, threaten, or deceive other users or service providers.

5.3. You must not attempt to bypass security measures or interfere with the platform’s functionality.

6. Intellectual Property

6.1. All content on the website, including logos, text, and images, is owned by CleanMate Services Ltd or licensed to us. You may not use this content without permission.

7. Data Privacy

7.1. We collect and process your personal information according to our Privacy Policy. By using our services, you consent to this.

8. Limitation of Liability

8.1. We provide our services “as is” and do not guarantee specific results.

8.2. We are not liable for indirect, incidental, or consequential losses arising from your use of the platform.

8.3. Nothing in these terms limits our liability where prohibited by law.

9. Breaches

9.1. Any violation of these terms may result in suspension or termination of your account and access to services.

10. Governing Law and Disputes

10.1. These terms are governed by the laws of the territory in which we operate.

10.2. Any disputes will be resolved in the courts of the territory.

11. Changes to Terms

11.1. We may revise these terms from time to time. Updated terms will be posted on our website and apply immediately upon publication.